Service Contract Solutions

As network complexity increases, the business impact of downtime increases as well. Alternet's Service Contract Solutions are designed to reduce your operating costs and maximize your return on investment by extending the value of your business-critical hardware assets.

Unlike the standard manufacturer's warranty, which only offers delayed replacement of defective hardware, Alternet's Service Contract Solutions offer next-business-day replacement and expanded coverage.

Service	Coverage Period	Hardware Replacement	Phone Support
Alternet Service Contract	One full year from time of purchase	Advance replacement on the next business day*	24x7 technical support
Manufacturer's Warranty	90 days from time of purchase	10 day advance replacement	None

*Available with all Advance Replacement Next Business Day and Onsite Next Business Day Solutions.

Alternet offers three levels of service, depending on your business needs. Every service contract includes around-the-clock access to telephone support from certified engineers. Alternet also offers options for next-business-day advance hardware replacement and onsite repair/replacement. Coverage is provided on a device-by-device basis, so you have the power to purchase only the protection you need.

ALTERNET SERVICE CONTRACT SOLUTION	DESCRIPTION
Phone 24/7*	Around-the clock technician to technician phone support for troubleshooting and triage.
Advance Replacement Next Business Day†	Phone 24/7 plus advance hardware replacement on the next business day.
Onsite Next Business Day	Our most comprehensive solution, with phone support, advance replacement, and onsite repair.

*One-hour response time between 6 am and 11 pm CST. First response before 9 am CST on weekends and between 11 pm and 6 am CST.

†Replacement part ships same day if diagnosed before 2 pm CST. Replacement part ships next business day if diagnosed after 2 pm CST.